Posted by: harrisonjones | May 2, 2011

Why did I say yes…

I have been asked to give a thirty minute motivational presentation on customer service tomorrow. The fact that I’m blogging instead of doing an outline should tell you that I have no clue how to do that. What was I thinking? My only qualification is that I am a customer every time I walk into a local business.  

Wait a minute; most of those establishments have lousy customer service. Maybe I can work that angle. This is not a fortune 500 company that I am speaking to. They only have about 20 employees, but doesn’t that make each of them critical to success? Wow, I would like to think that I was one of the 20 most important employees of a company. Let me write that down. 

I suppose every company provides a product or service and it is what it is, but it’s how that product or service is delivered that defines customer service. Whoa! Dude! I’m rolling. What were those things I learned as a flight instructor? Authority, responsibility, accountability, credibility, perception, motivation, something about promoting someone’s self image, integrity. Oh baby, I gotta go and write this down before it evades me.

Oh yeah; I said yes because I get a free lunch. If it goes well, I’m ordering double fries. Wish me luck.  

I got a great opening. Ladies and gentlemen…

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Responses

  1. You’re on a roll! Heck it sounds like you will do fine and the touch of comedy in your writing will more than likely make you easy to listen to and follow along. Hope the fries were good!!

    • Thanks Gary, it was a lot of fun. Good people and they made some good points of their own. As usual, I learned more than I provided. Thanks for visting.


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